Reservation & Cancellation Policy

Reservation & Cancellation Policy

Reservation and Cancellation Policy

On the 24th of December there is a giant gala dinner. All guests are charged 2,900 Baht per adult and 1,600 Baht per child.
On the 31st of December there is another giant gala dinner. All guests are charged 3,500 Baht per adult and 2,200 Baht per child.
There are no departures on the 24th & 31st of December Bookings must be for at least 3 nights during Peak season

If after you have paid your booking, you wish to cancel, then you may do so up to a month before arrival with a cancellation fee of 10% of the total accommodation cost.
If your booking is in peak season, which runs from Dec 20 - Jan 10, then we require 2 months notice.
If your booking is in high season, which runs from Nov 1 - April 30, then we require 1 months notice.
If your booking is in low season then we only require two weeks cancellation notice (a cancellation fee of 10% still applies).
If you do not cancel within the required time limit we may be unable to provide you with a refund.

No Show Policy on Peak Season : If you do not show up at the hotel on your arrival date and have failed to inform us that you wish to cancel your booking, this is classed as a No Show. In this case, full charge of your total booking cost will be applied.

Reduction of Length to Stay : If you need to shorten your booking during your stay, you must contact our office advise us as early as possible. Our office will inform the reservation desk at the hotel as well as our resort hotel's office, to receive. If the hotel charge us for your remaining nightly we will also, where as if the hotel do not charge us we will not charge you. In addition a 5 percent administration fee will be applied of your remaining stay.

Extension of Stay : If, after your arrival, you wish to extend your stay at the same or different hotel, please contact our office as early as possible.

Authorised Hotel Reservation Agent.
Tourism Authority of Thailand .
TAT Travel License No. 33/0525.